Privacy Policy
Snooze & Co. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.snoozenco.com] (the “Site”), which is powered by Shopify Inc. By using our Site, you agree to the collection and use of information in accordance with this policy. We encourage you to read this Privacy Policy in full to understand how your personal information is handled.
Information We Collect
When you visit or make a purchase from our Site, we collect certain personal information, including your name, email address, phone number, shipping and billing address, and payment details. We also automatically collect device information such as your IP address, browser type, time zone, and information about how you interact with the Site. In addition, we may collect data on the pages you view, the time spent on the Site, referral URLs, and other analytical information. If you contact us for support or participate in promotions, we may collect additional data to assist in your request. All this information is used to enhance your shopping experience and to ensure accurate order fulfillment.
How We Use Your Information
We use the information you provide to process and fulfill your orders, including sending you confirmations and tracking details. Your information helps us provide customer support, respond to inquiries, and improve our services. We may also use your data to personalize your experience on our Site, offer product recommendations, and tailor our marketing efforts with your consent. Additionally, we analyze usage trends to enhance website functionality and user experience. We may also use your information to detect and prevent fraudulent or unauthorized activity.
Sharing Your Information
We share your personal information with trusted third-party service providers to operate our business and deliver your orders efficiently. This includes Shopify, which powers our eCommerce platform, as well as payment processors and shipping partners. Marketing platforms may also receive your information if you have opted in to receive communications. In some cases, we may be required to share your data to comply with legal obligations or protect our rights. We do not sell or rent your personal information to unaffiliated third parties for their marketing purposes.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to collect information and enhance your browsing experience. Cookies help us remember your preferences, keep you logged in, analyze traffic, and deliver relevant content. These may include essential cookies for site functionality, performance cookies to monitor usage patterns, and marketing cookies to support targeted advertising. You can manage or disable cookies through your browser settings; however, doing so may limit some functionality of the Site. We may also use third-party analytics tools, such as Google Analytics, to help us understand how users engage with the Site.
Your Rights
Depending on your location, you may have the right to access, correct, update, or delete the personal information we hold about you. You also have the right to object to or restrict certain processing activities and to opt out of marketing communications at any time. If you are a resident of certain jurisdictions, such as the European Economic Area (EEA) or California, you may have additional data protection rights under GDPR or CCPA regulations. You may request a copy of your data or ask us to transfer it to another provider. To exercise any of these rights, please contact us at privacy@snoozenco.com.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including order fulfillment, customer service, legal compliance, and business reporting. When we no longer need to use your information, we will securely delete or anonymize it. Retention periods may vary depending on the type of data and applicable laws. For example, tax or accounting records may be kept longer than marketing preferences. If you have questions about our retention practices, you may contact us at any time.
Security
We take reasonable precautions to protect your personal information from loss, misuse, and unauthorized access or disclosure. Our Site follows Shopify’s secure data handling practices and uses encryption, firewalls, and access controls to safeguard information. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to use strong passwords and avoid sharing sensitive information over unsecured networks. In the event of a data breach, we will notify you in accordance with applicable laws.
Third-Party Services
Our Site may contain links to third-party websites or services, such as social media platforms or payment gateways. These external services have their own privacy policies, and we are not responsible for their data practices. We encourage you to review the privacy statements of any third-party site you visit through our platform. When you leave our Site or are redirected to a third-party website, this policy no longer applies. We do not control and are not liable for the actions or content of third-party providers.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make changes, we will update the effective date at the top of this page and post the revised policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of the Site after any updates constitutes your acceptance of the revised policy. If significant changes are made, we may also notify you directly through email or site notification.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at hello@snooze-co.ca. We are committed to resolving any concerns promptly and transparently. Your privacy matters to us, and we welcome your feedback at any time.